How do I order your products?
Ordering via our website is fast and convenient—simply point, click and purchase. You will be prompted to create an account with Local Books, but you can also make a purchase without an account.
I have a special request for my order. How do I get in touch with you?
You can submit your requests via the enquiry form on our contact page. We usually are able to respond via email within 2 working days.
What currency are the listed prices based on?
All listed prices are in SGD (Singapore Dollars).
Are there taxes on your goods?
All local purchases are subject to a 7% Singapore Goods and Services Tax (GST). The tax amount is applied to the listed prices during checkout. This provides you with a clear breakdown of what you are paying for, and also helps with our accounting purposes.
If your shipping address is outside of Singapore, then GST will not be applied to your order in accordance to Singapore tax laws.
What are the payment methods available?
We accept debit, credit or PayPal payment for local and international orders. If you would like to make payment via any alternative payment modes, please write to firstname.lastname@example.org.
How will my order be shipped?
We ship via SingPost for local orders unless courier is specified. All international orders are shipped via courier.
How long will it take for my order to reach me?
For local shipment via SingPost, you will receive your package within 7-10 working days from the date of your order. For orders via Courier, you will receive your package within 7 working days.
For International shipment, you will receive your package within 14–20 working days, subject to custom clearances.
How much do you charge for shipping and handling?
Shipping within Singapore is FREE for all orders delivered via SingPost. If you’d like your books earlier, courier delivery is available at a top up of $5, for a delivery within 7 working days. For international shipments, shipping fees is charged based on weight and location, before carting out.
I have received a faulty item, how do I go about exchanging it?
We take great care to pack your books carefully. However, in the event that your order is damaged (major dents) or faulty (missing pages, mis-prints), we will look into making a one-to-one exchange. Simply email us at email@example.com the picture of the damaged book within 15 days, and we will dispatch a new book for you, and collect back the previous copy.